Is Your Financial Institution a National Bank?
Check the National Bank List.
A national bank is a financial institution chartered and regulated by the Office of the Comptroller of the Currency. National banks typically have the words "national" or "national association" in their titles, or the letters "N.A." or "NT&SA" in their names.
Check the List of National Bank Operating Subsidiaries.
Operating subsidiaries are companies owned or controlled by a national bank. These companies offer banking services such as loans and mortgages. They are also regulated by the OCC.
What if my bank is not on the lists?
If your bank is not on one of the lists above, it is not regulated by the OCC. It may be a savings and loan, credit union, state-regulated financial institutions, or other type of institution. The links below can help you find the right regulator.
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Savings and Loan
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Credit Union
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State-Chartered Bank
The Office of Thrift Supervision regulates all Federal and many State-chartered thrift institutions, including savings banks and savings and loan associations. If your bank is a savings and loan association, visit the Consumer page of the Office of Thrift Supervision's Web site.
The National Credit Union Administration supervises and insures Federal credit unions and insures State-chartered credit unions. Visit their Consumer Information page for information and assistance regarding credit unions.
Two Federal agencies share responsibility for State banks.
The Federal Deposit Insurance Corporation insures State-chartered banks that are not members of the Federal Reserve System. The FDIC also insures deposits in banks and savings associations in the event of bank failure. The FDIC's Consumer Protection page provides information and assistance.
The Federal Reserve Board supervises State-chartered banks that are members of the Federal Reserve System. Visit the Consumer Information page for assistance.
State banks are also supervised by state banking regulators. Visit the Conference of State Bank Supervisors Web site for links to state banking departments.
Still not sure who to contact?
The OCC's Customer Assistance Group is ready to help you find out the correct agency to contact with your question or complaint. Call 1-800-613-6743 toll-free Monday through Friday, from 7:00 a.m. to 7:00 p.m. Central Time, or send an e-mail to customer.assistance@occ.treas.gov.
FDIC Institution Directory
The FDIC also offers a sophisticated directory of financial institutions that provides the primary regulator and other useful information. Visit the FDIC Institution Directory.